Returns Policy

Returns Policy :Easy Returns, Exchanges and Refunds for Solar Lighting Products

At Solar Flood Lights Kenya, we want you to purchase with confidence. This Returns Policy explains when you may return, exchange, repair, or refund products.

1. Return Period

You may request a return within seven (7) calendar days after receiving your order.

To qualify, the product must be unused, uninstalled and returned in its original condition, including its packaging, manuals, remote controls, mounting accessories, cables and all other supplied components.

We may request your receipt, invoice, order number or other proof of purchase before processing the return.

2. Change-of-Mind Returns

If you ordered the wrong product or changed your mind, we may accept the return provided that:

• You contact us within seven days of delivery.

• The product has not been installed, used, altered or damaged.

• The original packaging is complete and in good condition.

• All accessories and components are returned.

• The product can be resold as new.

The customer is responsible for the cost of returning a change-of-mind item. Delivery and installation charges are not refundable once the relevant services have been completed.

Approved change-of-mind returns may be subject to reasonable handling or restocking costs where the packaging has been opened or requires replacement.

3. Faulty or Defective Products

If your solar flood light or accessory arrives faulty, damaged or does not operate as reasonably expected, please contact us as soon as possible.

We may request:

• Your order number or proof of purchase.

• Photographs or a short video showing the problem.

• Photographs of the packaging and delivery label.

• A description of how the product was installed and tested.

• Confirmation that the solar panel received sufficient direct sunlight for charging.

The product may need to be inspected before a remedy is approved. Depending on the findings and the applicable warranty, we may repair the product, replace it or issue a refund.

Normal differences in brightness, charging time or runtime caused by weather conditions, installation position, shading, seasonal sunlight or selected operating modes are not automatically considered product defects.

4. Incorrect or Incomplete Orders

If we deliver the wrong product, quantity or specifications, notify us within 48 hours of receiving the order.

Please do not install or use an incorrectly supplied item. Once we confirm the error, we will arrange the appropriate replacement or return at no additional delivery cost to you.

If any accessory or component is missing, contact us promptly so that we can verify the package contents and provide the missing item where applicable.

5. Items Damaged During Delivery

Inspect your order upon delivery whenever reasonably possible.

If the package or product appears damaged, take clear photographs before installation and notify us within 48 hours. Keep the original packaging because it may be required when assessing the claim or arranging collection.

Damage reported after installation may require additional inspection to establish whether it occurred during transportation, installation or use.

6. Products That Cannot Be Returned

Unless faulty, incorrectly supplied or otherwise protected by applicable law, we may not accept returns for:

• Products that have been installed, drilled, mounted, wired or permanently fixed.

• Products damaged through misuse, negligence or improper handling.

• Products damaged by incorrect installation or unauthorized modification.

• Products with missing accessories, packaging, labels or serial numbers.

• Custom-ordered, specially sourced or modified products.

• Clearance products sold with defects that were disclosed before purchase.

• Batteries or electrical components damaged by incorrect connections, unsuitable chargers, water ingress beyond the stated protection rating or unauthorized repairs.

• Products returned after the applicable return period without prior approval.

7. Installation and Performance Conditions

Correct installation is essential for reliable solar-light performance. Returns or warranty claims may be declined where the problem results from:

• Installing the solar panel in a shaded or obstructed location.

• Insufficient exposure to direct sunlight.

• Incorrect mounting, wiring or configuration.

• Using incompatible accessories or power sources.

• Physical damage, vandalism, impact or mishandling.

• Flooding or exposure beyond the product’s stated weather-resistance rating.

• Failure to follow the manufacturer’s installation and operating instructions.

• Repairs or alterations performed by an unauthorized person.

Where possible, we recommend professional installation, especially for commercial flood lights, street lights, mounting poles and high-mast lighting systems.

8. How to Request a Return

Before sending or bringing back a product, contact Solar Flood Lights Kenya through the contact details published on our website.

Provide the following information:

1. Your full name and contact number.

2. Your order number, invoice or receipt.

3. The product being returned.

4. The reason for the return.

5. Photographs or a video where the product is damaged or defective.

6. Your preferred remedy, where applicable.

Do not send a product back until the return request has been acknowledged and return instructions have been provided.

Products sent without authorization may experience processing delays and remain the customer’s responsibility until received and verified.

9. Return Inspection

All returned products are inspected before an exchange, repair or refund is approved.

Inspection may include checking the product’s physical condition, supplied accessories, serial number, battery, solar panel, remote control and operating performance.

If the product does not meet the return conditions, we will explain our findings and may return it to the customer. The customer may be responsible for the associated delivery costs.

10. Refunds

Once an eligible return has been received and approved, we will notify you.

Approved refunds will generally be processed using the original payment method or another mutually agreed method. Processing time may vary depending on the payment provider or financial institution.

Original delivery, installation, transport, site-visit and transaction charges are not refundable unless the return resulted from our error or the product was confirmed to be defective upon delivery.

We do not issue a refund before the returned product has been received and assessed, except where otherwise required by law.

11. Exchanges

Approved exchanges depend on product availability.

If the replacement product costs more than the returned product, the customer must pay the difference. If it costs less, the balance may be refunded or issued as store credit, as agreed.

Any applicable delivery charges will be communicated before the exchange is completed.

12. Warranty Claims

A return request is different from a warranty claim. Products that develop a fault after the seven-day return period may be covered by the applicable product warranty.

Warranty duration and coverage may vary by product, manufacturer or supplier. Please refer to our Warranty Policy and confirm the specific warranty terms before purchasing.

13. Order Cancellation

You may request cancellation before an order has been dispatched. If the order has already been dispatched, it will be handled as a return, and applicable transport or delivery costs may be deducted from the refund.

Custom orders, specially sourced products and orders already prepared or modified for a customer may not be cancelled once processing has begun.

14. Delivery Refusal and Uncollected Orders

Refusing delivery without an approved cancellation does not automatically qualify an order for a full refund.

Reasonable delivery, return-transport, storage or handling costs may be deducted where an order is refused or remains uncollected without a product defect or an error by Solar Flood Lights Kenya.

15. Statutory Consumer Rights

Nothing in this Returns Policy limits any rights or remedies available to customers under the laws of Kenya. Where a provision of this policy conflicts with applicable consumer-protection law, the applicable law will prevail.

16. Policy Updates

Solar Flood Lights Kenya may revise this Returns Policy periodically. Changes will be published on this page and will apply from the stated effective date.

Last updated: 7 September 2026